Refund and cancellation policy

1. 14-day satisfaction guarantee

If you are not satisfied, ask for a refund within 14 calendar days of your first payment and you get 100% of that payment back, with no need to give a reason. It applies to the first subscription of each customer, on any plan, monthly or yearly.

We chose 14 days, and not 7, because that is the right of withdrawal for distance contracts in the European Union. In Brazil it also goes beyond the 7 days of the Consumer Protection Code.

2. How to ask for a refund

Write to suporte@elooocrm.com from the email of your account, or ask in the support chat. We refund to the same payment method within 14 days of your request; the time the money takes to reach your account depends on your bank or card.

3. Cancellation

• No lock-in and no cancellation fee.
• You can cancel at any time inside your account or by writing to support. You receive a confirmation by email.
• Monthly plan: the plan does not renew and stays active until the end of the month already paid.
• Yearly plan: the renewal is cancelled and you keep access until the end of the year paid.

4. After the 14 days

Outside the guarantee period, the current period already paid, monthly or yearly, is not refunded, except where the law requires it or where the service was not provided for reasons attributable to us.

5. Implementation on Enterprise

The Enterprise implementation is included in the price and there is no separate setup fee, so it is also covered by the 14-day guarantee.

6. Third-party fees

Fees paid to third parties for usage already consumed, such as official WhatsApp API messages charged by Meta, are not part of the plan price and cannot be refunded.

7. Your data after cancelling

Export whatever you need before the end of your access. After that, the account data is kept for up to 90 days so you can come back, and is then deleted, as described in the Privacy policy.

8. Prices and discounts

We do not run discounts: the price shown is the price, the same for everyone. The yearly plan costs the equivalent of 10 monthly payments, which means 2 months free.