Terms of service

1. The service

Elooo CRM is a software-as-a-service platform for sales and marketing, provided by ELOOO. What each plan includes is what is described on the plans page at the time you subscribe.

The platform is built on third-party technology and keeps evolving. We may improve or replace features; if a change significantly reduces what your plan includes, we tell you in advance and you can cancel.

2. Account and eligibility

• You must be at least 18 years old and give accurate information.
• You are responsible for keeping your login details safe, for turning on two-factor authentication and for everything done by the users you invite.
• Unlimited users means accounts for the people who work in your business; reselling or sharing access with third parties requires our written agreement.

3. Plans, prices and payment

• Prices are in euros and are the ones shown on the website on the day you subscribe. Taxes apply according to the law.
• Plans are paid in advance, monthly or yearly, and renew automatically at the end of each period until you cancel.
• If we change prices, we tell you at least 30 days in advance; the new price applies only from your next period, and you can cancel before then.
• If a payment fails, we let you know and may suspend access after notice until it is settled.
• Usage of third-party services is charged separately and always shown before it is charged, such as official WhatsApp API messages under Meta's rate card.

4. No lock-in and cancellation

There is no minimum term and no cancellation fee. You can cancel at any time inside your account or by writing to suporte@elooocrm.com.

On the monthly plan, cancellation takes effect at the end of the month already paid. On the yearly plan, the renewal is cancelled and you keep access until the end of the year paid. The 14-day guarantee is explained in the Refund and cancellation policy.

5. Setup and implementation

There is no setup fee. On Enterprise, the full implementation is included in the price; its timing depends on you providing the access and information needed.

6. Your data and content

Your data and the content you create remain yours. You give us only the permission needed to host and process them in order to provide the service. You can export them at any time, and after cancellation they are deleted as described in the Privacy policy.

For the personal data of your contacts, you are the controller and we are the processor, under the Data processing agreement, which forms part of these Terms.

7. Acceptable use

You are the sender of every message sent from your account and must have the consent the law requires. Using the platform means following the Acceptable use policy, including the anti-spam rules and Meta's policies.

8. Third-party services

Integrations such as WhatsApp, Instagram, Facebook, Google or payment providers are governed by their own terms, and we are not responsible for their availability or decisions.

The QR code connection is not an official Meta product: it depends on your phone staying connected, and Meta may restrict numbers that break its rules. For critical or high-volume use we recommend the official API.

9. Availability and support

We work to keep the platform available at all times, apart from maintenance and events outside our control. Support is available by chat every day of the week. The Enterprise SLA is the one agreed in writing with each customer.

10. Intellectual property

The platform, the Elooo CRM brand and the materials on this website belong to us or to our licensors. You may not copy, reverse engineer, resell or white-label the platform without our written agreement.

11. Liability

We provide the service with professional care, but we do not guarantee specific sales or business results. To the extent the law allows, our total liability is limited to the amounts you paid in the 12 months before the event, and we are not liable for indirect damages or loss of profits.

Nothing in these Terms limits liability for fraud, intent or gross negligence, death or personal injury, or the rights that consumers have under mandatory law.

12. Suspension and termination by us

We may suspend or close an account in the event of a serious breach of these Terms, such as spam, illegal activity or lack of payment, after notice whenever possible. When there is an immediate risk to people, the platform or other customers, we may act right away.

13. If you are a consumer

In the European Union, consumers have a 14-day right of withdrawal from distance contracts. In Brazil, the Consumer Protection Code gives 7 days for purchases made online (art. 49). Our 14-day guarantee with a full refund covers both cases.

Consumers may also turn to alternative dispute resolution entities; in Portugal, the list is available at www.consumidor.gov.pt.

14. Changes to these Terms

If we make significant changes, we tell you at least 30 days before they apply. If you do not agree, you can cancel before that date.

15. Law and disputes

These Terms are governed by the law of Portugal. Disputes are settled by the courts with jurisdiction there, without prejudice to the mandatory rules that protect consumers in the country where they live.

16. Contact

Support: suporte@elooocrm.com. Privacy: privacidade@elooocrm.com.