#artificial intelligence

Latest articles

Marketing Automation and AI Customer Service: The Complete Guide

What to automate first, how to run an AI agent without losing control, email, SMS and WhatsApp in sequence, consent rules and how to measure results.

11 min read · October 14, 2026

Automation & AI

AI agents in customer service: how to keep the human touch

Use cases, knowledge base, limits, handoff rules, pre-launch testing, transparency and a 4-week plan for putting an AI agent on your customer channels.

9 min read · October 14, 2026

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